What you commit to, and so do we.

They apply to every order placed on onyouraura.com. By confirming your order, you accept them.

PPG-Doctors AG, Bibersteinerstrasse 4, 5022 Rombach, Switzerland.

01. The seller

PPG-Doctors AG, Bibersteinerstrasse 4, 5022 Rombach, Switzerland. These terms govern the distance sale of OYA products to consumers in Switzerland.

02. Delivery area

We deliver only to Switzerland and Liechtenstein. An order placed for an address outside this area cannot be fulfilled and will be refunded.

03. Prices

All prices are in Swiss francs and include value added tax. Sticks fall under the reduced rate applicable to foodstuffs; bottles and accessories fall under the standard rate. The breakdown appears on the invoice.

Shipping costs are shown before payment and are added to the price of the products.

04. Order and formation of the contract

The order is recorded when the payment is accepted. You then receive a confirmation by e-mail: it constitutes acceptance of your order and summarises what you bought, at what price, and to which address we deliver.

We reserve the right to refuse or limit an order clearly intended for resale.

05. The Discovery Box

The Discovery Box is limited to one per household. The limit is applied to the e-mail address and to the postal address. A second order of the same box will be cancelled and refunded, shipping costs included.

06. Delivery

Two options exist: express delivery, handed over the next working day, at 13.90, and standard delivery within 72 hours, at 8.90. Lead times run from the moment the parcel is handed to the carrier. The option and its price are shown before payment.

Three offers have their own terms:

- The Journey: delivery is free, express or standard.

- The Discovery Box ships by express only, at 13.90. Standard delivery is not offered when a box is in the cart. If a bottle is added to the same shipment, the box's express delivery is charged 8.90.

- The Duo (Mini bottle and one carton of thirty sticks): express delivery is free.

A delay by Swiss Post does not give rise to compensation, but we help you open an enquiry and, if the parcel is lost, we replace it.

07. Payment

The available payment methods are displayed at the time of the order. Payment is processed by our provider, Shopify: we neither see nor keep your card details.

Your account is charged when the order is confirmed.

08. Returns and refunds

Swiss law provides no general right of withdrawal for an online purchase. What we grant below is therefore a commitment on our part, not a legal obligation.

Thirty-day guarantee, nothing to send back. If your first order is not right for you, write to support@oya.organic within thirty days of receiving it, quoting your order number. We refund the price of the products in that order, to the payment method you used, within ten days. You do not have to return anything.

This guarantee applies once per household, to the first order of products. The Discovery Box, which is free of charge, falls outside it. Refill shipments that follow a first order are not refundable, but the refill can be cancelled at any time, free of charge, as described on the "Subscription and cancellation" page.

09. Defective products

If a product arrives damaged, incomplete or unfit, report it within seven days with a photo: we replace or refund, no questions asked. Your statutory warranty rights for defects remain unaffected.

10. Monthly refill

The monthly refill is a subscription. Its terms, its first charge and its cancellation are described on the "Subscription and cancellation" page, which forms an integral part of these terms.

11. Applicable law

Swiss law applies. The place of jurisdiction is the company's registered office, subject to the mandatory places of jurisdiction provided by law in favour of consumers.